Monday Jun 12, 2023
1:00 PM - 4:00 PM PDT
June 12th
1 PM - 4 PM
City of Chilliwack
Council Chambers
8550 Young Rd. Chilliwack
$25 per person
Leanna Kemp
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The City of Chilliwack in partnership with the Chilliwack Chamber of Commerce have been sourcing training for businesses that focuses on de-escalation of potentially violent situations. This would be to aid business Owners, managers and staff in areas experiencing a high number of incidents related to theft, property crime, loitering, open drug use etc. We are looking for ways to support businesses and offer tools and resources that might be beneficial in dealing with issues.
Course Description
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
Topics Include:
• The Physical Violence Spectrum
• Rating Your Workplace Risk Levels
• Anger Cycle and Escalation
• Anger Styles Assessment Questionnaire
• Warning Signs of Potential for Violence
• The Aggression Defusing Process
• Approaching, Containment, and Problem-Solving Strategies
• When and How to Disengage
• Special Considerations for Unique Situations
• Addressing Enablers of Violence
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46115 Yale Rd Chilliwack, BC V2P 2P2
The Chilliwack Chamber of Commerce is a member-driven organization of businesses and individuals working together for the betterment of the business community as a whole. The Chilliwack Chamber of Commerce encourages and empowers our members to actively participate and thrive in our local economy.
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